PDF Demystifying Technical Training: Partnership, Strategy, and Execution

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While RPA creates numerous opportunities for automation, it has key limitations when used in isolation.

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These limitations mean that, although extremely powerful, RPA can only be used on rule-based processes. AI refers to the development of computer systems able to perform tasks normally requiring human intelligence where judgement is applied beyond simple decision trees, such as visual perception, chat and messaging dialog, reading emails, speech recognition, decision making and translation between languages. The real power of Intelligent Automation comes in combination not only with RPA and digitization in general, but also with the input of people.

Neither human nor machine alone can outperform human and machine working together. If RPA was the first wave of robotics to transform business, digital enablers, AI and human-in-the-loop processing will be the next.

What is Sales Enablement?

With AI still in its early stages, there are instances where human interaction is critical. Companies finally realize they need a better approach to managing the content they create. Because customers are demanding and more information from many departments across a company marketing, sales, service, support and that content should be useful, high quality, consistent and on-brand. It starts with a well-defined content strategy, and it ends with the execution of that strategy. Many of the organizations I work with have a content strategy, or they are they're starting to.

And content operations is the execution of the content strategy.

They may not be using content ops as a succinct term, but they are trying to figure out how and what their content strategy is, and then how they're going to implement it. But it's not only about tying those pieces together; it's about tying them together such that they can actually scale them. Defining and applying content operations helps you get the basics of your content strategy in place and working well, allowing you to create the content your customers and audiences need.

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There are so many organizations that I work with that are talking about and looking so far forward in their content capabilities that they're missing that first step, which is being able to effectively just manage your content. Being able to create, edit, post, take off, sunset, archive, access, revive; all of those basic things.

They're all caught up in the bright and shiny that we hear from vendors. Ask yourself what you are trying to achieve? How are you using content marketing? Have you created personas and developed journey maps?


Demystifying Data Monetization

If your content strategy is to work across your company, then you have to understand your content goals for each department. Or instead, focus on the full customer lifecycle and how content flows through it - then you get a clear view of the content you need and how to use it. Content operations involve people, processes, and technology.

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And guess what? Everyone wants to first jump to technology.

The strategic objectives are generally mapped across four perspectives, which are supported. They are:. Instead of listing strategic objectives in an apparently unrelated manner, the strategy map describes how each goal is compatible with others and how they help achieve the final destination. The second component of a BSC is key performance indicators that allow companies to measure and monitor progress in relation to their most important strategic objectives outlined in the strategy map.

The main performance indicators, for short, are vital navigation instruments for managers. The third component of a BSC is an Action plan that ensures the implementation of appropriate projects, programs or initiatives to meet each of the strategic objectives in the strategy map. If these three components strategic map, key performance indicators, and action Plan are in place, the BSC can transform an organization. It is a strategy execution tool so popular and powerful because it allows companies to review and communicate their strategic plan in a very simple and graphical way, in addition to monitoring and managing the delivery of the plan.

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